Product and Service Labeling
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|Item||FY 2017 results||FY 2018 results|
|Total number of violations of regulations and voluntary standards concerning the labeling of products||(Consolidated) 0||(Consolidated) 0|
Why is “Product and Service Labeling” a critical issue to be addressed?
Explanation of the reason and background
Policies and stance relating to the labeling of products and services
Frequency of customer satisfaction measurement, survey method, and feedback mechanism
In addition, the Customer Service Division directly responds to inquiries from customers (feedback and complaints regarding products, services, etc.) via telephone or email on a daily basis.
The information gathered is shared within the company, and the information from customers is also aggregated and analyzed on regular basis (once a month and once every six months) for improvements in product performance and incorporation in upcoming products.
Vision (attainment goal) / target
Measures for vision achievement
On “Tire Day” every April 8th, we conduct tire safety awareness activities nationwide. These activities have been implemented since 2009 with the aim of raising awareness of regular tire checks and eco-driving during holiday seasons when the use of cars and long-distance driving increases.
We are proud to say that in addition to the provision of products and services that meet the demand of customers around the world, our production and distribution also have a strong reputation and have gained the trust of customers.